The ecosystem consists of site equipment, monitoring station software and cloud services for a security company.
Sends events to Security Center.
Sends a site card and events from Nord GSM to the Cloud.
Gets information about sites from Security Center and provides cloud services operating.
It's a personal account of a security company customer. He / She has access to the site card, event timeline and can remotely arm or disarm the site directly from the app.
An engineer receives permission to connect to the site with Nord GSM for a specific time and remotely configures the control panel.
Engineer remotely configures the device as well as if he connected to it via USB.
Security companies serviced 5600 sites through the C.Nord cloud in April 2017.
The cloud stores the current configuration of the control panel. When an engineer connected to the control panel, first he / she edits the site card in the cloud. That's why the web app do not slow down and instantly responds to any actions.
As soon as the engineer presses
«Record to the device», the cloud updates the device configuration
on the physical device.
An operator of the Security Center gives an engineer permission for remote access to a control panel for restricted time. The engineer must be login with his / her personal account.
operator assigns a rapid response team to process an alarm. The team receives a full card of the site on the tablet and reports about the arrival via the mobile app.
In case of disagreement you can generate a report about the alarm,
where, in chronological order, there are sensor triggering, operator actions and reports of rapid response team.