MyAlarm

Mobile application for a customer of private security company.

It's free of charge. Cloud services work at fully in a bundle with control panels Nord GSM, Air and Mini and the monitoring station software Security Center. With other equipment and software MyAlarm functionality will be limited.

MyAlarm Mobile Application

Mobile application for a customer of private security company

Watching Video

Access to video cameras directly from the application. Сonvenient search for events in the video archive.

Security System Control

Remote arming / disarming from app.

Detector Status

Monitoring the status of security detectors, smoke detectors, water leakage, gas leakage, temperature at the customer's site.

Support Requests

Submitting tickets to technical support.

Panic Button

Virtual panic button.

Smart House

Control of external devices: switching on the light, heating, opening the gate.

Video Surveillance

Video surveillance in the MyAlarm mobile app
in addition to the security alarm system

Live video

You can see what is happening at your site at any time. Live video is available free of charge for all cameras on the site.

Switch cameras

If there are several cameras in the site, it is easy to switch between them by swiping the image to the right or left.

Everything to the smallest detail

The high quality of the images from the cameras allows you to see the details. Zoom the picture with one swipe of your fingers.

Full screen video

Turn the phone and the image will expand to full screen. And even in this form, you can enlarge the desired section of the video.

Settings: push-notifications, sign in by pin code or fingerprint (Touch ID).

Remote arming / disarming from app.

Smoke, water and gas leak sensors.

Balance of personal account and informing about debt (soon).

All sites in one app.

Temperature sensor and notifications on excess
threshold values.

User control.

Virtual panic button.

Event timeline: alarms,
arming and disarming,
errors.

Automation (soon).

Security at the level of banking app.

We refused to authorize by login and password. Unfortunately, using by all staff «admin / 123456» is not possible any more. In MyAlarm each user has personal account linked to the personal phone number. When login you must enter the phone number and the code from SMS.

PIN code protection

Every time you open an application you don't need to enter phone number and wait for SMS — the application remembers you. If you don't have pincode on the phone, put the pin to the MyAlarm app by all means.

Fingerprint and face scan login

If your phone has a fingerprint scanner (Touch ID) or a face scanner (Face ID), then you can enter the application with your finger on the scanner or using face scanning technology.

Alarms

MyAlarm has a separate panel for alarms at the top of the main screen. The panel displays alarms of different types.

Alarm notifications

If there are 10 alarms from the PIR sensor, one line will appear on the top panel.

If there are alarms from both technical sensors and temperature, and the alarm button is pressed, there will be several lines.

The alarm can be canceled by clicking on the "Cancel" button on the red panel above.

Arming and disarming a partition with a single code

If the site is divided into partitions in MyAlarm they are displayed
in the form of icons. By icons you can determine the current status of the partition: armed or disarmed.

A single code of arming / disarming

Each user has a code. He / She can arm or disarm any available partition remotely via mobile app.

Единый код взятия / снятия

У каждого пользователя есть код, с помощью которого он может взять или снять любой из доступных ему разделов. Удалённо, через мобильное приложение.

Тревоги

В случае тревоги, у иконки раздела появится красный колокольчик. На телефон придёт пуш-уведомление, а в ленте событий появится соответствующее событие.

Push-notifications

MyAlarm sends push-notifications about the most important events: alarm, armings / disarmings, malfunction and others.

Сustomization

For each site you can choose what notifications you want to receive, and what you don't want to receive.

Pushes by Rita voice

Rita (speech notifier) is a voice assistant, like Siri in Apple products or Amazon Alexa.

You can set the sound for push-
notifications. If you select Rita, you hear the notification message by Rita's voice without taking your phone out of your pocket.

Customizable event timeline

Operator of Security Center sets which events should be into the client's timeline for each site.

Armings and disarmings with user photo, first name and last name.

Lack of 110 / 220 V, malfunction of battery, zone break and other security system errors.

Notifications about the temperature rise or fall in the site according with threshold values.

Alarms

Operator actions and alarm handling events.

Technological alarms: fire, water leak, temperature, gas leak.

Virtual panic button

Free installation

An operator of Security Center issues a permit to use panic button in MyAlarm. Thus, a user of app sees the panic button in MyAlarm.

Always at hand

You don't need to be present at the site to press the panic button. The panic button is in MyAlarm app.

Temperature control

With the temperature sensor installed on the site, you can set the lower and upper alarm thresholds in the device configuration. As soon as the temperature reaches the threshold, the client will receive a push notification.

Flower shop

In the flower warehouse, the temperature should not be higher than 5 degrees so that the flowers do not wilt. As soon as the temperature rises above the threshold, the application will immediately send a notification.

Your home when
you are away

For the heating system in your house, it is important that the temperature does not drop below zero, otherwise the pipes will freeze and burst. If the temperature drops below the threshold, you will immediately receive a push notification.

Utility sensors

If smoke detectors, water leak or gas leak sensors are installed at the site, they will be displayed in MyAlarm app. If something happens, you will get a push-notification.

Sensor system

Several sensors can be hidden under each icon. For example, fire alarm system includes at least two sensors.

It's important not to miss

When an alarm has occured, you will receive push-notifications until you don't cancel the alarm in your mobile app by clicking on the button «Yes, I have seen.»

Temperature control

MyAlarm displays the values of temperature sensors directly on the screen of your mobile phone. You can connect up to 4 sensors per one control panel and give them a clear name in the mobile application.

Notifications for temperature changes

Each sensor has two threshold values. If the temperature drops below or rises higher the threshold, you will learn about it:

  • the phone will receive a push notification;
  • an alarm mark will appear on the sensor icon;
  • an alarm event will appear in the event timeline.

Sensors

Wireless temperature sensor CN-Celsius and remote wired sensor.

Soon

Personal account balance

If the Security Center software  has a connection with the accounting soft of a security company, the company can remind customers via mobile app about the the balance and inform about debt.

Four levels of informing about debt

Client payed security services on time.

There are insufficient funds for withdrawal of subscription fee.

Withdrawal of subscription fee is coming soon.

The site is disconnected from security services for non-payment.

For VIP clients

You can make flexible informing settings for customers with special terms of security services and payment options. Or you can disable informing at all.

Site and user information

In the site settings, the client sees users and administrators with phone numbers that he can call directly from the application.

Settings

In the user settings, the client sees the user's photo, first name, last name, phone number, the use of MyAlarm, which rooms are guarded, which cameras and which devices are active.

In the settings of the site, the client sees the name of the site and protected partitions, individual settings for push notifications, settings for video cameras and smart home.

User invitation

Users who can manage the site is initially configured in the control panel settings (user number, available partitions, arming / disarming code) and are displayed in app, but these users have no accounts yet.

An administrator opens user page in  MyAlarm and invites him / her. The user receives SMS with the instruction: where to download MyAlarm and what to do next.

Remote control of electrical devices

The MyAlarm app can control any connected electrical devices using CN-Relay, CN-Switch and CN-Outlet, or via discrete outputs of the control panel.

What can be controlled from MyAlarm:

  • Centrally or selectively turn on the lights
    in the office;
  • Close roller shutters on shop windows;
  • Turn on the heating boiler
    in a cottage;
  • Control ordinary household appliances: floor lamp or heater.

Service tickets

The customer can submit a service ticket directly from MyAlarm. He sees the status of the ticket, will not miss the date of the repair, and upon completion of the work he will give a feedback to the engineer.

Submitting a ticket

The client does not need to call the security company to report a malfunction. The operator of your monitoring center is not distracted by calls.

Ticket processing

The sent ticket goes to the Service Manager and he/she assigns it to the engineer. MyAlarm displays the status of the ticket and the date of the repair.